Livelink System Administrator

Livelink System Administrator iDoxSolutions, a B&A company with a history dating back to 1993.
We foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition.
We have incorporated these values into successful delivery for our customers since 1993.
We believe in ensuring the employees feel deeply connected to the organization, recognizing successes and hard work, and providing continuous opportunities to learn and grow.
Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support.
Together we promote a collaborative culture with our clients, and with each other, as one team working towards a common vision.
We would love for you to join our team! Job Summary iDox is looking for a OpenText Livelink System Administrator to join a contract with a federal government client in support of an important mission.
This position requires knowledge of workflow processes, internal system operations and component services (file servers, db servers, fax servers, process agents, internet servers, scan stations).
Knowledge to perform daily, weekly and periodic updates and maintenance operations to production, development and backup systems.
Ability to act as the point of contact with Client Helpdesk, to answer questions and troubleshoot system, group and end-user issues.
Requires experience with Basic system operations: member/group creation, worklist and document workflow monitoring, system health and space requirements.
Ability to perform and check system backups.
Familiarity and/or experience with the use of monitoring tools (LogWatch, SQL, SQL Analyzer).
Responsibilities Knowledge of OpenText Livelink applications to perform administrative maintenance and issue resolution Monitor and troubleshoot OpenText Livelink issues.
Demonstrated experience with delivering web-based applications and dealing with the challenges of compatibility, scalability, and performance Familiarity with server, PC and NAS hardware and their maintenance Expertise in documenting administrative functions and processes Expertise in analyzing workflow solutions End-to-end understanding of development processes, organization, and techniques in order to drive the creation of optimal solutions Working knowledge Microsoft Server 2003 administration and Microsoft SQL Server 2003 functionality Education and Experience Bachelor’s Degree + 3 years experience Required Skills Monitor and maintain specific system operations.
Deploy patches and new versions of software.
Edit listing of SOPs and problem resolution logs.
Provide feedback in lessons learned and implement changes.
Record and document incidents and incident resolutions.
Deploy and maintain thick- and thin-client applications.
Train end-users on new features and processes.
Troubleshoot end-user issues.
Participate in planning, development and deployment meetings with development staff.
Provide helpdesk and maintenance support to End-users.
Desired Skills Experience Livelink/Content Server administration duties.
Provide plans and schedules (MS Project) to program manager for identified projects.
Ability to use standard problem-solving techniques to diagnose system irregularities and problems.
Knowledge of QA procedures.
Provide test plans for new applications.
Provide basic documentation/training materials for new applications.
Ability to multi-task several issues simultaneously and rank according to severity.
Security Clearance Secret security clearance In person work in Frederick, MD More About iDox: Notable Clients iDox has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees.
Our service extends through federal, state, and local Government, the private sector, and higher education.
Some of our notable clients include Department of Justice, FDA and Army.
Diversity, Equity, and Inclusion iDox affirms its long-standing commitment to maintain a diverse workforce reflective of the communities in which it operates, strives to maintain a business culture that recognizes the contributions and interests of diverse cultural and social groups, and seeks to maximize employee efforts by understanding individual differences and perspectives.
Benefits and Programs iDox is proud to offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, Teladoc, and accident insurance.
In addition to these benefits, iDox employees enjoy paid time off, tuition assistance, iDox sponsored trainings and certifications, commuter transit benefits (SmartBenefits) for DC Metro full-time employees and a free subscription to a virtual exercise platform (NEOU).
iDox has launched several programs to focus on employee engagement, wellness, and assistance.
These include: The iDox Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and more A formal mentorship program Job shadowing and cross training opportunities Brand Ambassador program Lifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition.
Access to various support resources to include counseling, legal guidance, financial planning, and more Monthly virtual events iDox Annual Wellness Challenge: #StepWithiDox, #WalkDuringLunchWithiDox, #VolunteeringWithiDox, and #ExerciseDuringLunchWithiDox, and more At iDox, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees.
iDox puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more.
In recognition of all these efforts, iDox has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO iDox provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
iDox complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy covers conduct occurring at iDox’s offices, and other workplaces (including client sites) and all other locations where iDox is providing services, and to all work-related activities.
EEO is the Law Affirmative Action Plan As a federal government contractor and based on Executive Orders and applicable laws and regulations, iDox develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.
iDox participates in e-Verify.
We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.