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Posted : Saturday, December 30, 2023 12:05 AM
Job Description:
KeyLogic is supporting a U.
S.
Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.
KeyLogic is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities include: • Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITIL, CSM, and ITSM processes • Be a key member of an overall engagement team focused on delivering customer outcomes • Lead customer design workshops • Guiding customers in defining and refining business requirement for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations • Contribute towards continuous improvement of leading practices • Growing and mentoring other members of ServiceNow and the partner ecosystem Required Skills: • Must be a US Citizen • Must be able to obtain DHS program suitability prior to starting employment at the Public Trust level • Must be able to obtain a TS/SCI Clearance • 12+ years of directly relevant experience • 8+ years of experience with the ServiceNow platform supporting CSM, ITSM, and ITIL process flow development and tuning • Demonstrated experience with the ServiceNow Customer Service Management (CSM) Module • Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / CSM / ITSM Services environment.
• Experience in defining and deploying future-state CSM, ITSM, and ITIL processes and in identifying solutions from a people, process, and technology perspective • Excellent communication and presentation skills • Experience in analyzing and recommending both CSM and ITSM strategies based on business priorities • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box • Strong documentation and technical writing experience.
Desired Skills: • Experience with Scaled Agile Framework (SAFe) knowledge and experience • Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align Desired Certifications: • DoD 8570 IAM Level II certification • ServiceNow CSM and ITSM certifications • Information Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired.
Required Education: Bachelor’s degree in Cyber Security, Information Security, Systems Engineering, Software Engineering, Computer Science or a related discipline is required.
(Two years of related work experience may be substituted for each year of degree level education.
) At KeyLogic we recognize that our employees are our most valuable resources.
We hire talented, qualified professionals and provide each of our employees with every resource and opportunity to excel in their day-to-day activities as well as advance their career.
KeyLogic is a highly successful provider of professional and engineering services.
We specialize in solutions that enable our customers to make better decisions for their organization.
KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions, and an outstanding commitment to the customer, best exemplified by the fact we have never had a one-time federal customer — all of our customers have provided repeat business.
This has led us to achieve significant growth every year since our founding in 1999.
At KeyLogic, we're known for our extraordinary commitment to the success of the organizations we serve.
Our client list includes the Department of Defense (DoD), Environmental Protection Agency (EPA), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law.
KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.
com and let us know the nature of your request and your contact information.
Request for accommodation will be considered on a case-by-case basis.
Job Code: 1897
S.
Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.
KeyLogic is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities include: • Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITIL, CSM, and ITSM processes • Be a key member of an overall engagement team focused on delivering customer outcomes • Lead customer design workshops • Guiding customers in defining and refining business requirement for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations • Contribute towards continuous improvement of leading practices • Growing and mentoring other members of ServiceNow and the partner ecosystem Required Skills: • Must be a US Citizen • Must be able to obtain DHS program suitability prior to starting employment at the Public Trust level • Must be able to obtain a TS/SCI Clearance • 12+ years of directly relevant experience • 8+ years of experience with the ServiceNow platform supporting CSM, ITSM, and ITIL process flow development and tuning • Demonstrated experience with the ServiceNow Customer Service Management (CSM) Module • Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / CSM / ITSM Services environment.
• Experience in defining and deploying future-state CSM, ITSM, and ITIL processes and in identifying solutions from a people, process, and technology perspective • Excellent communication and presentation skills • Experience in analyzing and recommending both CSM and ITSM strategies based on business priorities • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box • Strong documentation and technical writing experience.
Desired Skills: • Experience with Scaled Agile Framework (SAFe) knowledge and experience • Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align Desired Certifications: • DoD 8570 IAM Level II certification • ServiceNow CSM and ITSM certifications • Information Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired.
Required Education: Bachelor’s degree in Cyber Security, Information Security, Systems Engineering, Software Engineering, Computer Science or a related discipline is required.
(Two years of related work experience may be substituted for each year of degree level education.
) At KeyLogic we recognize that our employees are our most valuable resources.
We hire talented, qualified professionals and provide each of our employees with every resource and opportunity to excel in their day-to-day activities as well as advance their career.
KeyLogic is a highly successful provider of professional and engineering services.
We specialize in solutions that enable our customers to make better decisions for their organization.
KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions, and an outstanding commitment to the customer, best exemplified by the fact we have never had a one-time federal customer — all of our customers have provided repeat business.
This has led us to achieve significant growth every year since our founding in 1999.
At KeyLogic, we're known for our extraordinary commitment to the success of the organizations we serve.
Our client list includes the Department of Defense (DoD), Environmental Protection Agency (EPA), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law.
KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.
com and let us know the nature of your request and your contact information.
Request for accommodation will be considered on a case-by-case basis.
Job Code: 1897
• Phone : NA
• Location : Dulles, VA
• Post ID: 9001316135
