Job Description
Summary/Objective
As an IT Store Systems Specialist, you will play a crucial role in maintaining and managing all areas of daily IT operations, with a particular focus on multi-unit store systems.
You will be responsible for testing and evaluating new technology, leveraging existing technology, and managing point-of-sale (POS) vendor/partner relationships.
In addition, you will provide support as necessary to ensure the smooth functioning of our IT systems across our restaurant locations.
Position pays $65,000 - $75,000 per year
Reporting to Ashburn, VA office + up to 25% travel throughout the United States and Canada
Essential Functions
Assist in the maintenance and management of all aspects of daily IT operations, with a primary focus on store systems.
Test and evaluate new technology solutions to enhance operational efficiency and customer experience.
Provide support to end-users, troubleshooting issues, and resolving technical problems related to store systems.
Collaborate with the IT team to implement system upgrades, patches, and enhancements.
Collaborate with cross-functional teams to implement IT projects and initiatives.
Assist with helpdesk tasks and provide technical support as needed.
Performs any other duties as assigned by supervisor.
Qualifications – Education, Experience, Skills, and Other Requirements
High School diploma/certificate or equivalent is required.
Preference for associate degree (or international equivalent) in information technology field, or at least two (2) years of relevant experience working in a similar corporate, hybrid IT infrastructure environment.
Minimum two (2) years in a similar system or database administrator role, and three (3) years of related experience and/or technical training focused on basic understanding of Networking TCP/IP and VLANs to troubleshoot network-related issues, basic Object-Oriented Programming (OOP) concepts, and familiarity with SQL and JSON for data analysis and integration purposes.
Micros (Oracle) Point of Sale support experience a plus.
Aptitude to understand the wider network infrastructure and how each decision affects the long-term environment, its capabilities, and overall financial impact.
Experience in working in or performing helpdesk tasks, providing support to non-technical end-users.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Proven ability in delivering superior customer service.
Demonstrated technical competence and experience with Microsoft Office Suites (i.
e.
Word, Excel, and PowerPoint), and Point of Sale (POS), inventory systems, and related commercial merchandising software.
Diversity and Inclusion is a priority at SSP.
We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality.
We respect and protect human rights and prevent discrimination; and we positively impact our communities.
We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation
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