JOB TITLE: Mortgage Loan Specialist
Classification: Non-Exempt
Department: SCB 60-Various locations
Reports to: Senior Vice President of Retail Lending
Education requirements: Four-year college degree or equivalent mortgage or sales experience.
Experience requirements: Minimum of two years residential mortgage lending experience.
Job requirements:
Establish and maintain a network of business relationships, consisting of real estate professionals, builders, etc.
Meet with potential borrowers regarding their mortgage needs.
Present Summit's mortgage products and services that meet borrower’s financial goals.
Complete the borrower’s application and analyze the borrowers financial and credit data.
Lock rate per company and regulatory guidelines.
Prepare or request all applicable loan documentation from the appropriate party or department.
Work with Centralized Processing Department to ensure attorney and appraisal work is ordered and all documentation is handled professionally and efficiently.
Maintain communication with the borrower regarding the loan status.
Maintain thorough knowledge of lending programs, policies, procedures, and regulatory requirements.
Look for referral opportunities within the company (insurance, deposits, etc.
)
Must be registered with NMLS Federal Registry.
Service all in house and secondary market loans in your portfolio.
(all requests including, escrows, payments, payoffs, etc.
)
Interact with clients and internal partners daily to answer questions, solve problems, and deliver the highest-level of customer service.
Assist clients with monthly billing and collections cycle
Monitor the status of delinquent payments and follow-up with clients on an ongoing basis, while also working with Debt Management on Collections.
Work directly with other departments to resolve any issues or concerns with any customer in your portfolio.
Relationships:
Reports directly to the Senior Vice President of Retail Lending
Works closely with the Centralized Processing Department, attorneys, and appraisers.
Summit provides equal employment opportunities in all aspects of employment.
All employment decisions are made without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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