Customer Service Representative

Customer Service Representative at our Frederick Maryland vehicle emissions testing center (VEIP) Job Description: Explain waiver procedures.
Review applications for waivers; check VIR for complete and adequate information.
Perform waiver inspections and grant or deny waivers according to MVA regulations.
Explain waiver denials to motorists, documenting the reason(s) for denial.
Give tests results to motorists.
Assist motorists with extension requests; issue extensions in accordance with state guidelines.
Perform janitorial and facility care tasks as required.
Perform emissions tests as needed.
Perform other duties as assigned by station management.
*This is a leased position through Carmel Staffing Solutions.
PRIMARY RESPONSIBILITIES Answer questions via phone on all company-supported software applications.
Troubleshoot equipment problems.
Determine the source of the equipment problem and advise the customer on appropriate action.
Answer general program questions from motorists.
Document resolutions for future reference.
Provide inbound sales support.
Requirements: Minimum Qualifications: High school diploma or equivalent Successful completion of certification training program for customer service/emissions testing Thorough knowledge of test procedures Automotive knowledge and/or customer service background is preferred, but not required Excellent organization skills with keen attention to detail Must be able to communicate politely with the general public Frequent standing, up to 90% of the time Ability to perform emissions testing as needed