Ashburn Orthodontics is looking for an energetic, positive, and hard-working Front Desk Receptionist with a passion for customer service and making people smile.
You’ll be working alongside our team of fun-loving, supportive and caring individuals.
The practice takes pride in providing excellent orthodontic care to patients of all ages, voted Best of Loudoun for many years.
Summary of essential job functions
* Create a welcoming environment for patients and their guests
* Manage inbound and outbound phone calls, emails and text messages in a timely manner
* Schedule, reschedule, and cancel patient appointments
* Identify patients’ needs by clarifying information and asking probing questions to ensure every issue is identified and an appropriate solution or alternative is provided
* Manage practice’s social media accounts (e.
g.
Facebook, Instagram, and Google) and engage with ‘followers’ in a timely manner
* Coordinate, publicize, and follow through on patient contests and rewards
* Obtain and document appropriate information from patients
* Clean, organize, and maintain the lobby and Front Desk area
* Support the patient check-in and check-out process
* Take and document payments from patients
* Assist with attracting new patients to the practice and maximizing referrals
* Maintain good relationships with referring dentists and other professionals in the community
* Send patient records for consultation with oral surgeon or other specialists.
Arrange appointments with any specialists needed
* Oversee the transfer of records for patients transferring to/from other offices
* Be an active participant in staff meetings
* Maintains patient confidentiality and follows HIPAA Guidelines
* Manages the insurance claims process, including filing and following up on any insurances with outstanding balances
* Run and review monthly collection reports; A/R report for patients, A/R report for insurance
* Performs other duties as assigned
Abilities required
* Must be a team player to maintain the culture of respect and positivity
* Superior customer service and adaptability to work with all customer personalities
* Excellent written, interpersonal, and verbal communication skills with the ability to listen and articulate
* Highly organized
* Strong computer skills with proficiency in Microsoft Office and eager to learn all computer systems needed for the role
* High level of professionalism, ability to multi-task, set priorities, and manage time effectively
* Effective at conflict resolution, problem solving, and decision making.
The hours are Tuesday 9am-6pm, Wednesday 7:30am-3pm, Thursday 10:15am-7pm, Friday 8:45am-2pm.
The first Saturday of the month 8:30am-2pm.
Job Type: Full-time
Pay: $16.
00 - $19.
00 per hour
Benefits:
* Paid time off
Schedule:
* 8 hour shift
Ability to Relocate:
* Ashburn, VA 20147: Relocate before starting work (Required)
Work Location: In person
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