Luck Stone, Leesburg Plant is currently seeking a Customer Service Associate to ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations.
Responsibilities include but are not limited to:
• Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling up ) Assign contract and private haul trucks to order and customer.
Execute accurate mapping and directions, adapt to city or rural geography and apply common weight restrictions.
(Up to 150 trucks per day across multiple locations.
)
• Deliver solutions and meet customer demands with exceptional customer service.
• Meet department performance standards and benchmark service levels.
• Cash box management, credit card transactions and processing customer deposits.
Perform account adjustments as needed.
Qualifications:
Min 5 years work experience in a position(s) where high level customer service is crucial
High School diploma or equivalent
Flexible self- starter who has proven ability to multi-task in a fast paced environment
Technically savvy who can make decisions based on reports and data
Collaborative spirit who can build relationships with team members, customers, drivers and internal stake holders
Critical thinker who can analyze information and utilize resources in the most efficient manner
Creative problem solver who can adapt and adjust to last minute changes
Poised and calm under pressure in a deadline driven environment
The hours for this position are 6am-4pm Monday through Friday.
Also availability 1/2 day Saturdays as needed.
Relevant skills and experience will determine salary.
Pay range starts at $23per hour +
Paid time 1/2 OT, vacation, personal days, 5 paid well being days yearly, 401K w/match, pension, tuition assistance for degree or certifications.
Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work will be.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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