*Job description*
Kroger is excited to move to Maryland and we are looking for great associates to join our team! Our Fulfillment Center (FC), located in Frederick, is a proud member of the nation-wide Kroger Family of Companies.
The FC is a new concept for Kroger – where customer orders are picked daily by Fulfillment Center Associates and delivered to customer homes the following day in branded refrigerated vans by Delivery Drivers.
*Position Summary:*
Support the team in clerical and administrative tasks.
Provide optimum customer service and resolve inquiries related to order discrepancies.
Monitor shift production and workflow and ensure inventory accuracy with the goal of first-contact resolution.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
*Essential Job Functions:*
* Respond to and resolve store/buyer inquiries and claims
* Provide distribution center (DC) leadership utilizing information that could prevent future losses
* Process store delivery claims for credit
* Resolve any inventory discrepancies
* Set up new product items into inventory systems
* Research accounting questions on purchase orders, invoices, and billings of product received
* Prepare handbill for product returned to the DC from stores
* Track late deliveries
* Manage warehouse supplies and equipment inventory
* Must be able to perform the essential functions of this position with or without reasonable accommodation
*Minimum Position Qualifications & Education:*
* High school diploma or GED equivalent preferred
* 2 + years of warehouse experience
* Ability to work independently as well as be a team player
* Ability to multitask
* Ability to organize and prioritize a variety of tasks/projects
* Ability to problem solve with a goal of first-contact resolution
* Ability to maintain composure in stressful situations
* Strong attention to detail
* Sense of urgency when dealing with customers
* Excellent written and oral communication skills with the ability to effectively communicate information to all contacts
* Proficient in Microsoft Office Suite
* Willingness and ability to learn new software applications with minimum difficulty
*Desired Previous Job Experience:*
* Understanding of case pick, piece pick, shipping, and receiving functions
* Customer service center and technical support
* Inventory control
* Exposure to production roles in warehouse
* Understand the product flow through facility
* Expertise with multiple computer systems, warehouse inventory network (WIN), radio frequency inventory (RFI), and Vo-collect and a demonstrated ability to adapt to new technology
Job Type: Full-time
Pay: $21.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Paid time off
* Professional development assistance
* Tuition reimbursement
Schedule:
* 10 hour shift
* Holidays
* Overnight shift
* Weekends as needed
Application Question(s):
* As part of the hiring process, applicants who receive an offer of employment may be asked to submit to a screening test to detect the presence of certain drugs or their metabolites.
Offers are conditioned on passage of that test.
If you are asked to submit to a drug test and you refuse to be tested, or you do not pass, The Kroger Family of companies will revoke any offer of employment.
All drug tests will be conducted in accordance with applicable federal and state law and may be done through saliva drug testing.
Therapeutic levels of medically-prescribed or over-the-counter medicines may lead to positive test results.
Would you be willing to be screened for illegal drug use in the next 24 hours?
* If offered a position, would you be willing to submit to a criminal background check, a previous employment verification check, and/or an education verification check?
* The essential functions of this position have been listed in the job posting.
Can you perform the essential functions of the position for which you are applying as they are listed in the job posting with or without reasonable accommodation?
* Are you able to work overnight?
* What are your expectations, if any, with respect to compensation?
Work Location: In person
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