Lead Service Coordinator

LEAD SERVICE COORDINATOR HEARTLY HOUSE, INC.
This is an exempt, full-time position that reports directly to the Residential Services Director.
*AREAS OF RESPONSIBILITIES * * Assists the Residential Services Director with implementing all trauma-informed shelter, housing, and service coordination programs and services * Provides on-call teaming about emergency client needs and requests for services to residential staff and substitutes on a rotating schedule with the Residential Services Director * Assists the Residential Services Director with preparation of grant applications and statistical and narrative program reports for residential programs * Assists the Residential Services Director with inventory and management of food, supplies, and donations and makes recommendations for needed items * Provides service coordination to clients in Heartly House shelter and housing programs and clients receiving services through other agency departments, as directed * Provides shelter coverage and direct client services during isolated shifts including evenings and/or weekends to ensure availability to clients * Conducts client screening, intake, and needs assessment for Heartly House residential programs * Develops, implements, updates, and evaluates individual client service plans on an ongoing basis * Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment * Advocates on behalf of clients to ensure access to service resources outside of Heartly House * Enforces program policies and procedures * Provides crisis intervention to residential clients * Mediates conflicts between residential clients * Conducts weekly house meetings and room inspections with shelter clients * Conducts housing unit inspections prior to move-in and during reevaluations with housing clients * Keeps accurate case and financial records * Maintains client confidentiality at all times * Maintains shelter security at all times * Meets with Residential Services Director regularly * Attends Heartly House staff and departmental meetings as employment schedule permits * Participates in meetings and on committees as directed by Residential Services Director * Adheres to all Heartly House philosophies, policies, and procedures * Other duties as assigned by Residential Services Director and/or Executive Director *EDUCATION AND EXPERIENCE * * BA/BS in human services, social work, psychology, or related field.
Related practical experience may be substituted for a portion of education.
* Minimum of three years providing case management services to clients.
Work in shelter settings and with clients experiencing trauma and/or homelessness preferred.
* Maturity, reliability, dependability, punctuality * Ability to assess situations, work independently, show initiative and flexibility in meeting client and staff needs * Ability to motivate others * Knowledge of trauma-informed services and working within an empowerment model * Knowledge of intake, interviewing, and crisis management * Working knowledge of Frederick County human service agencies * Must successfully complete Heartly House training within probationary period Job Type: Full-time Pay: $52,000.
00 - $55,000.
00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Vision insurance Ability to Relocate: * Frederick, MD 21701: Relocate before starting work (Required) Work Location: In person