*Job description*
Responsibilities:
* 7+ years of strong production support (L3 support) experience.
* Working Knowledge in Java, Linux, and SQL
* Take ownership of user problems and be proactive when dealing with user issues.
* Monitor all alerts and Report any issue that may significantly impact the business.
* Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
* Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
* Conduct root-cause analysis as and when needed and propose a corrective action plan
* Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams
* Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
* Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
* Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
* Adhere to the defined support delivery process/guidelines like Problem, Productivity, other application goals, etc.
* Identify and learn more about the software and hardware used/ supported by the organization.
* Develop/propose innovative approaches on process improvements & automation possibilities
* Work independently to be able to communicate effectively with users, and development and support teams during down times and when there are questions or issues to be addressed
Languages:
* Core Java, Spring, JDBC, J2EE.
* SQL, Query, Rest API, MongoDB.
* Unix Shell scripting, Servlets, JSP, Security
* Ticketing tools like Jira.
Qualifications:
* Bachelor's in Computer Science & Engineering or Equivalent Degree
* Migrating apps to AWS, hence knowledge of AWS is good to have
* At least 5 years of work experience in the same.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Type: Full-time
Pay: $30.
00 - $40.
00 per hour
Benefits:
* Health insurance
* Life insurance
Schedule:
* Monday to Friday
Work Location: In person
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